Skip to content

Beta. We are in beta. Things may break, and prices and availability are still being tested. Report a problem

Innovative Design Studio

Cancellation and Refund Policy

If you need to cancel, change or be refunded.

1. In short

You can change or cancel an order or booking, and in some cases be refunded, under the rules below. Your legal rights are not reduced by this policy.

How to cancel or change: the website does not cancel or change a booking or order for you. Contact us at [Contact email: set in the admin panel], or reply to your confirmation email, and give your booking or order reference. We confirm in writing, and the times below count from when we receive your message.

2. Classes and workshops

  • You cancel: more than 7 days before the session: full refund. 3 to 7 days before: 50% refund. Under 3 days before, or if you do not attend: no refund.
  • You move to another session: once, free, if at least 3 days before the session and a seat is free.
  • You send someone in your place: allowed if you tell us before the session.
  • We cancel or move a session: you may take a seat in another session or a full refund.
  • A seat cannot be given after you paid: we contact you to move you, or refund you in full.

3. 3D printing orders

  • Before we start printing: you may cancel for a full refund. Printing starts when your job is loaded onto a printer.
  • Once printing has started: we have used material and machine time, so there is no refund.
  • Made to your file: a print is made to your specification, so we cannot take it back because you changed your mind, or because the model as you designed it did not suit your purpose.
  • Wrong item: if what arrives is not what you ordered, tell us within 3 days of delivery with photos. We will reprint or refund it, unless the difference comes from your file.
  • Damaged or faulty: we give no warranty on printed items (see the 3D Printing Service Terms). Damage or breakage in delivery of a fragile item whose delivery risk you accepted may not be claimable. For other damage in delivery, tell us within 3 days of delivery with photos: liability and the value of a claim follow the courier's standard liability terms, and we will make the claim with the courier for you. A repair or replacement is charged separately, at a fee we set for that job, unless we agree otherwise. Small variations in colour, surface finish and size are not faults.
  • We cannot print it: if we find a model cannot be printed safely or well, we tell you and settle it with you directly. Payment gateway fees may still apply.
  • Late delivery: delivery times come from the quote and are estimates. If we miss one by a long way, contact us and we will work out a fix, up to a refund. Delays from events beyond our control are covered in the 3D Printing Service Terms.

4. Print on demand orders

Orders of partner products follow the partner's listing and the rules above where they fit. Defective or wrong items are replaced or refunded as in section 3.

5. How to ask

Email [Contact email: set in the admin panel] with your booking or order reference and the reason. We reply within 2 working days.

6. How you are refunded

Refunds go back to the original payment method through HitPay. A card refund usually reaches you in 3 to 5 working days and a PayNow refund is usually instant, but your bank may take longer. HitPay can refund a payment only within its own refund period, so ask us promptly. Payment gateway fees are not refunded to us, so we deduct them from your refund where they apply. If a refund is partial, we will tell you how we worked it out.

7. Contact

ALT TAB SOLUTIONS PTE. LTD., [Studio address: set in the admin panel], [Contact email: set in the admin panel], [Contact phone: set in the admin panel].

Last updated: 30 October 2026.